Contact Life Cycle Management

Overview:

Tentacle is a contact life cycle management solution for your call center(s); incorporating features required for superior contact management. Tentacle provides superior functionality to accurately manage each stage in the contact life cycle - New Business, Service and Retention, while improving the productivity of your agents and enhancing the decision making power of your business managers.

Tentacle is ideal for organizations looking to tap the potential of retail markets and leverage the telephone sales model supported with physical direct/channel sales.

Tentacle is modeled to support central as well as a distributed call center operations and can efficiently support distribution channels for sales closure and fulfillment. A central system for distributed operations allows organization to tap the retail potential across geographies, as the customer information is consistent and accurate to the last detail.

The solution is highly reliable and scalable, delivering the flexibility necessary to effectively grow your business. Tentacle is easy to use, deploy, maintain and integrate and is designed and developed on Microsoft .NET platform.

For more information contact: tentacle@netprotechnologies.com




Life cycle management software








Contact life cycle management Solution

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